ShopPuroMarket customer information
This policy explains the 14-day withdrawal right, reasonable product inspection, returns, refunds, and order issues.
This policy applies to consumer purchases made through ShopPuroMarket, the commercial website operated by BIZZER LLC. Mandatory consumer rights that apply in the customer’s country remain unaffected.
Eligible consumers may withdraw from a distance purchase within 14 days without giving a reason.
The 14-day period begins on the day the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. If one order is delivered in separate shipments, the period begins when the final shipment is received.
To meet the deadline, the customer must communicate the decision to withdraw before the 14-day period expires.
Customers may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and functioning, as they could in a physical store.
A return is not refused merely because packaging was opened or the product was reasonably inspected. The customer may be responsible for diminished value caused by handling beyond what was reasonably necessary, where applicable law permits.
Use the Contact page within the applicable period. Include the order reference, customer name, product, delivery date, and reason if the item is damaged or incorrect.
Do not send goods until return instructions and the applicable return address have been confirmed. No unverified return address is published on this page.
For a change-of-mind withdrawal, the customer may be responsible for the direct return cost where this was properly disclosed and applicable law permits. BIZZER LLC is responsible for appropriate return arrangements when goods are damaged, incorrect, or non-conforming, as required by law.
When a valid withdrawal is exercised, eligible payments, including the cost of the least expensive standard delivery offered where required, will be refunded within the legally applicable period. Reimbursement may be withheld until the goods are received or the customer supplies evidence of return, where permitted.
The refund method will be appropriate to the original payment method or otherwise agreed with the customer. Cash-on-delivery orders may require confirmation of a suitable refund method.
If a product arrives damaged, incorrect, or does not conform to the order, contact ShopPuroMarket promptly with the order reference and supporting information such as photographs where reasonably available. Statutory conformity remedies are separate from the 14-day withdrawal right.
Customer support requests should be submitted through the Contact page.